Privacy Policy

Qweenstar Fashion respects the privacy of customers and visitors to qweenstarfashion.store.

This Privacy Policy explains how we collect, use and protect information provided by customers.

1. Information We May Collect

Depending on the customer’s interaction with our website, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment/transaction information
  • Information provided while contacting customer support
  • Website usage information such as device or browser information where applicable

2. Purpose of Collection

Customer information may be used to:

  • Process and fulfil orders.
  • Deliver products.
  • Process payments.
  • Provide order updates.
  • Handle returns, cancellations and refunds.
  • Respond to customer enquiries.
  • Prevent fraudulent or unauthorised transactions.
  • Improve our website and customer experience.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Online payments may be processed through third-party payment gateway/service providers.

Qweenstar Fashion does not intentionally collect or store customers’ complete card numbers, CVV numbers, UPI PINs or internet-banking passwords on its own website.

Customers should provide payment credentials only through the secure payment interface provided by the relevant payment service provider.

4. Sharing of Information

Customer information may be shared with trusted service providers where reasonably necessary to operate our business, including:

  • Payment gateway/payment service providers.
  • Courier and logistics partners.
  • Website/technology service providers.
  • Customer support/service providers.
  • Government, regulatory or law-enforcement authorities where legally required.

We do not sell customer personal information as a product to third parties.

5. Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, alteration or disclosure.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies or similar technologies to provide website functionality, remember preferences, improve performance and understand website usage.

Customers may control cookies through their browser settings, although disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website may contain or use services provided by third parties, including payment gateways, courier providers, analytics tools or other technology providers.

Such third parties may process information according to their own privacy policies and applicable terms.

8. Customer Rights & Requests

For questions or requests concerning personal information handled by Qweenstar Fashion, customers may contact us using:

Email: info.qweenstar@zoho.com

9. Policy Updates

We may update this Privacy Policy from time to time. Any revised version will be published on this page.